Can I cancel or change a reservation once it has been made?
Yes. If your travel plans change, you can cancel or modify your reservation as needed providing that it meets the hotel's cancellation requirements.
How do I cancel or change a reservation online? Will I have access to reservations made through the 800 number?
You may confirm, modify or cancel a reservation online by selecting Change a Reservation. Because ParkPlaza.com is connected to our Central Reservation System, you will have access to all of your reservations as well as your account history, regardless of how you booked the reservation. However, you must create a guest account, designating a guest name and password, to view your reservation. Your account history will be viewable online within 24 hours of establishing a ParkPlaza.com guest account.
What happens if my plans change and I forget to change or cancel my reservation?
Unfortunately, if you fail to cancel your reservation, you will be charged a minimum of one night's room charge and tax, billed to the credit card supplied during the reservation process. Cancellation policies vary by hotel, so you may also have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are displayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.
What if I arrive earlier or plan to leave later than I originally expected? Can I request an early check-in or late checkout?
We'll do our best to accommodate your change in travel plans; however, policies regarding early check-in and late checkout vary by location and by hotel. Most Park Plaza hotels are prepared to accept guests at 2:00 p.m. or later and request checkout at 12 noon or earlier. Call the hotel directly prior to your arrival to request early check-in or late checkout. Direct phone numbers for Park Plaza hotels can be found on your confirmation email or on the About This Hotel page.
I have an E-Cert. Can I change my reservation?
Yes, you can change the reservation as long as the new, adjusted reservation meets the E-Cert requirements and the changes are made before the original check-in date. Please note however that this only applies to reservations that did not require any pre-payment at the time of booking (e.g. advance purchase rate, deposit) and there were no change/cancellation fees due when you made the changes.